@phdthesis{Schoepp2015, author = {Carsten Sch{\"o}pp}, title = {Massenprozessmanagement}, type = {doctoralthesis}, pages = {XX, 345 S. : zahlr. graph. Darst.}, school = {Universit{\"a}t Koblenz-Landau, Campus Koblenz, Universit{\"a}tsbibliothek}, year = {2015}, }