TY - GEN A1 - Hausmann, Verena A1 - Williams, Susan P. T1 - Categorising Social Media Business Risks N2 - The aim of this paper is to identify and understand the risks and issues companies are experiencing from the business use of social media and to develop a framework for describing and categorising those social media risks. The goal is to contribute to the evolving theorisation of social media risk and to provide a foundation for the further development of social media risk management strategies and processes. The study findings identify thirty risk types organised into five categories (technical, human, content, compliance and reputational). A risk-chain is used to illustrate the complex interrelated, multi-stakeholder nature of these risks and directions for future work are identified. T3 - Arbeitsberichte, FB Informatik - 2014,4 KW - social media KW - risk KW - governance KW - classification KW - categorisation Y1 - 2014 UR - https://kola.opus.hbz-nrw.de/frontdoor/index/index/docId/894 UR - https://nbn-resolving.org/urn:nbn:de:kola-8943 ER -