TY - GEN A1 - Knobloch, Marius A1 - Schaarschmidt, Mario T1 - What impedes Consumers’ Delivery Drone Service Adoption? N2 - Despite widespread plans of big companies like Amazon and Google to develop unmanned delivery drones, scholarly research in this field is scarce, especially in the information systems field. From technical and legal perspectives, drone delivery in last-mile scenarios is in a quite mature state. However, estimates of user acceptance are varying between high skepticism and exaggerated optimism. This research follows a mixed method approach consisting both qualitative and quantitative research, to identify and test determinants of consumer delivery drone service adoption. The qualitative part rests on ten interviews among average consumers, who use delivery services on a regular basis. Insights gained from the qualitative part were used to develop an online survey and to assess the influence of associated risks on adoption intentions. The quantitative results show that especially financial and physical risks impede drone delivery service adoption. Delivery companies who are currently thinking about providing a delivery drone service may find these results useful when evaluating usage behaviors in the future market for delivery drones. T3 - Arbeitsberichte, FB Informatik - 2020,1 KW - Mixed method KW - drone KW - delivery drone KW - technology acceptance model KW - risks Y1 - 2020 UR - https://kola.opus.hbz-nrw.de/frontdoor/index/index/docId/2070 UR - https://nbn-resolving.org/urn:nbn:de:kola-20700 VL - 2020 IS - Nr. 1 ER -