@mastersthesis{Becker2019,
  author      = {Alisa Becker},
  title       = {Minerva Community - A CRM system developed on the basis of virtual communities},
  type        = {masterthesis},
  pages       = {xv, 81},
  school      = {Universit{\"a}t Koblenz, Universit{\"a}tsbibliothek},
  year        = {2019},
}