@mastersthesis{Poneta2016,
  author      = {Olaf Poneta},
  title       = {Echtzeit-Interaktion im Dialogmarketing},
  type        = {masterthesis},
  pages       = {II, 95},
  school      = {Universit{\"a}t Koblenz, Universit{\"a}tsbibliothek},
  year        = {2016},
}