@misc{LantsbergTroitzsch2011,
  author    = {Anna Lantsberg and Klaus G. Troitzsch},
  title     = {Towards a methodology of developing models of e-service quality assessment in healthcare},
  volume    = {2011},
  institution = {Institut f{\"u}r Wirtschafts- und Verwaltungsinformatik},
  series    = {Arbeitsberichte, FB Informatik},
  number    = {2011,6},
  type      = {periodicalpart},
  pages     = {13 S. : graph. Darst.},
  year        = {2011},
}