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What impedes Consumers’ Delivery Drone Service Adoption?
- Despite widespread plans of big companies like Amazon and Google to develop unmanned delivery drones, scholarly research in this field is scarce, especially in the information systems field. From technical and legal perspectives, drone delivery in last-mile scenarios is in a quite mature state. However, estimates of user acceptance are varying between high skepticism and exaggerated optimism. This research follows a mixed method approach consisting both qualitative and quantitative research, to identify and test determinants of consumer delivery drone service adoption. The qualitative part rests on ten interviews among average consumers, who use delivery services on a regular basis. Insights gained from the qualitative part were used to develop an online survey and to assess the influence of associated risks on adoption intentions. The quantitative results show that especially financial and physical risks impede drone delivery service adoption. Delivery companies who are currently thinking about providing a delivery drone service may find these results useful when evaluating usage behaviors in the future market for delivery drones.
Verfasserangaben: | Marius Knobloch, Mario Schaarschmidt |
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URN: | urn:nbn:de:kola-20700 |
Untertitel (Englisch): | A Risk Perspective |
Schriftenreihe (Bandnummer): | Arbeitsberichte, FB Informatik (2020,1) |
Dokumentart: | Ausgabe (Heft) zu einer Zeitschrift |
Sprache: | Englisch |
Datum der Fertigstellung: | 10.06.2020 |
Datum der Veröffentlichung: | 10.06.2020 |
Veröffentlichende Institution: | Universität Koblenz, Universitätsbibliothek |
Urhebende Körperschaft: | Institut für Management |
Datum der Freischaltung: | 10.06.2020 |
Freies Schlagwort / Tag: | Mixed method; delivery drone; drone; risks; technology acceptance model |
Jahrgang: | 2020 |
Ausgabe / Heft: | Nr. 1 |
Seitenzahl: | 18 |
Institute: | Fachbereich 4 |
Fachbereich 4 / Institut für Management | |
Lizenz (Deutsch): | Es gilt das deutsche Urheberrecht: § 53 UrhG |