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Towards a methodology of developing models of e-service quality assessment in healthcare

  • The paper is devoted to solving the problem of assessing the quality of the medical electronic service. A variety of dimensions and factors of quality, methods and models applied in different scopes of activity for assessing quality of service is researched. The basic aspects, requirements and peculiarities of implementing medical electronic services are investigated. The results of the analysis and the set of information models describing the processes of assessing quality of the electronic service "Booking an appointment with a physician" and developed for this paper allowed us to describe the methodology and to state the problem of the assessment of quality of this service.

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Author:Anna Lantsberg, Klaus G. Troitzsch
Series (Volume no.):Arbeitsberichte, FB Informatik (2011,6)
Document Type:Part of Periodical
Date of completion:2011/04/04
Date of publication:2011/04/04
Publishing institution:Universität Koblenz-Landau, Campus Koblenz, Universitätsbibliothek
Granting institution:Universität Koblenz, Universitätsbibliothek
Release Date:2011/04/04
Tag:assessment model; e-service; e-service quality; methodology; regression analysis; web-portal medical e-services
Volume (for the year ...):2011
Number of pages:13 S. : graph. Darst.
Institutes:Fachbereich 4 / Institut für Wirtschafts- und Verwaltungsinformatik
Dewey Decimal Classification:0 Informatik, Informationswissenschaft, allgemeine Werke / 00 Informatik, Wissen, Systeme / 004 Datenverarbeitung; Informatik
Licence (German):License LogoEs gilt das deutsche Urheberrecht: § 53 UrhG