The aim of this thesis was to develop and to evaluate a method, which enables the utilization of traditional dialog marketing tools through the web. For this purpose, a prototype of a website with "extended real-time interaction (eEI)" capabilities has been implemented and tested. The prototype was evaluated by a methodology based on the five-dimensional "e-service quality" measure after Gwo-Guang Lee und Hsiu-Fen Lin. The Foundation of the "e-service quality" measure is the SERVQUAL-Model. A statistical analysis of the user study results showed a significant correlation between eEI and user satisfaction. Before the actual realization of eEI, the "Technology Acceptance Model" after Fred D. Davis was used to investigate currently used real-time interaction systems.