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Social media provides a powerful way for people to share opinions and sentiments about a specific topic, allowing others to benefit from these thoughts and feelings. This procedure generates a huge amount of unstructured data, such as texts, images, and references that are constantly increasing through daily comments to related discussions. However, the vast amount of unstructured data presents risks to the information-extraction process, and so decision making becomes highly challenging. This is because data overload may cause the loss of useful data due to its inappropriate presentation and its accumulation. To this extent, this thesis contributed to the field of analyzing and detecting feelings in images and texts. And that by extracting the feelings and opinions hidden in a huge collection of image data and texts on social networks After that, these feelings are classified into positive, negative, or neutral, according to the features of the classified data. The process of extracting these feelings greatly helps in decision-making processes on various topics as will be explained in the first chapter of the thesis. A system has been built that can classify the feelings inherent in the images and texts on social media sites, such as people’s opinions about products and companies, personal posts, and general messages. This thesis begins by introducing a new method of reducing the dimension of text data based on data-mining approaches and then examines the sentiment based on neural and deep neural network classification algorithms. Subsequently, in contrast to sentiment analysis research in text datasets, we examine sentiment expression and polarity classification within and across image datasets by building deep neural networks based on the attention mechanism.
The provision of electronic participation services (e-participation) is a complex socio-technical undertaking that needs comprehensive design and implementation strategies. E-participation service providers, in the most cases administrations and governments, struggle with changing requirements that demand more transparency, better connectivity and increased collaboration among different actors. At the same time, less staff are available. As a result, recent research assesses only a minority of e-participation services as successful. The challenge is that the e-participation domain lacks comprehensive approaches to design and implement (e-)participation services. Enterprise Architecture (EA) frameworks have evolved in information systems research as an approach to guide the development of complex socio-technical systems. This approach can guide the design and implementation services, if the collection of organisations with the commonly held goal to provide participation services is understood as an E Participation Enterprise (EE). However, research & practice in the e participation domain has not yet exploited EA frameworks. Consequently, the problem scope that motivates this dissertation is the existing gap in research to deploy EA frameworks in e participation design and implementation. The research question that drives this research is: What methodical and technical guides do architecture frameworks provide that can be used to design and implement better and successful e participation?
This dissertation presents a literature study showing that existing approaches have not covered yet the challenges of comprehensive e participation design and implementation. Accordingly, the research moves on to investigate established EA frameworks such as the Zachman Framework, TOGAF, the DoDAF, the FEA, the ARIS, and the ArchiMate for their use. While the application of these frameworks in e participation design and implementation is possible, an integrated approach is lacking so far. The synthesis of literature review and practical insights in design and implementation of e participation services from four projects show the challenges of adapting architecture frameworks for this domain. However, the research shows also the potential of a combination of the different approaches. Consequently, the research moves on to develop the E-Participation Architecture Framework (EPART-Framework). Therefore, the dissertation applies design science research including literature review and action research. Two independent settings test an initial EPART-Framework version. The results yield into the EPART-Framework presented in this dissertation.
The EPART-Framework comprises of the EPART-Metamodel with six EPART-Viewpoints, which frame the stakeholder concerns: the Participation Scope, the Participant Viewpoint, the Participation Viewpoint, the Data & Information Viewpoint, the E-participation Viewpoint, and Implementation & Governance Viewpoint. The EPART-Method supports the stakeholders to design the EE and implement e participation and stores its output in an architecture description and a solution repository. It consists of five consecutive phases accompanied by requirements management: Initiation, Design, Implementation and Preparation, Participation, and Evaluation. The EPART-Framework fills the gap between the e participation domain and the enterprise architecture framework domain. The evaluation gives reasonable evidence that the framework is a valuable addition in academia and in practice to improve e-participation design and implementation. The same time, it shows opportunities for future research to extend and advance the framework.
