Yashwanth Gopal

• Artificial intelligence (AI) is becoming more widely used in a number of industries, including in the field of education. Applications of artificial intelligence (AI) are becoming crucial for schools and universities, whether for automated evaluation, smart educational systems, individualized learning, or staff support. ChatGPT, anAI-based chatbot, offers coherent and helpful replies based on analyzing large volumes of data. Integrating ChatGPT, a sophisticated Natural Language Processing (NLP) tool developed by OpenAI, into higher education has sparked significant interest and debate. Since the technology is already adapted by many students and teachers, this study delves into analyzing the sentiments expressed on university websites regarding ChatGPT integration into education by creating a comprehensive sentiment analysis framework using Hierarchical Residual RSigELU Attention Network (HR-RAN). The proposed framework addresses several challenges in sentiment analysis, such as capturing fine-grained sentiment nuances, including contextual information, and handling complex language expressions in university review data. The methodology involves several steps, including data collection from various educational websites, blogs, and news platforms. The data is preprocessed to handle emoticons, URLs, and tags and then, detect and remove sarcastic text using the eXtreme Learning Hyperband Network (XLHN). Sentences are then grouped based on similarity and topics are modeled using the Non-negative Term-Document Matrix Factorization (NTDMF) approach. Features, such as lexico-semantic, lexico structural, and numerical features are extracted. Dependency parsing and coreference resolution are performed to analyze grammatical structures and understand semantic relationships. Word embedding uses the Word2Vec model to capture semantic relationships between words. The preprocessed text and extracted features are inputted into the HR-RAN classifier to categorize sentiments as positive, negative, or neutral. The sentiment analysis results indicate that 74.8% of the sentiments towards ChatGPT in higher education are neutral, 21.5% are positive, and only 3.7% are negative. This suggests a predominant neutrality among users, with a significant portion expressing positive views and a very small percentage holding negative opinions. Additionally, the analysis reveals regional variations, with Canada showing the highest number of sentiments, predominantly neutral, followed by Germany, the UK, and the USA. The sentiment analysis results are evaluated based on various metrics, such as accuracy, precision, recall, F-measure, and specificity. Results indicate that the proposed framework outperforms conventional sentiment analysis models. The HR-RAN technique achieved a precision of 98.98%, recall of 99.23%, F-measure of 99.10%, accuracy of 98.88%, and specificity of 98.31%. Additionally, word clouds are generated to visually represent the most common terms within positive, neutral, and negative sentiments, providing a clear and immediate understanding of the key themes in the data. These findings can inform educators, administrators, and developers about the benefits and challenges of integrating ChatGPT into educational settings, guiding improvements in educational practices and AI tool development.