Refine
Document Type
- Bachelor Thesis (68) (remove)
Keywords
- Android <Systemplattform> (3)
- Routing (3)
- Akkreditierung (2)
- E-Government (2)
- Enterprise 2.0 (2)
- Smartphone (2)
- 3D-Kartierung (1)
- API (1)
- Ad-Hoc Routing (1)
- Agenten (1)
Institute
- Fachbereich 4 (68) (remove)
This Thesis deals with the state of Customer Relationship Management (CRM) in companies and the opportunities that are offered by these. The motivation for this thesis results from the request to classify the value of CRM. Furthermore, we want to do a research on how far a CRM-System is able to support and improve company processes. In addition, we want to get an overview of possible conditions that are linked with such a system. For the use case the motivation follows from the opportunity to optimize inefficient processes. As a result, this thesis tries to present perspectives which can improve company processes; moreover conduce to a bigger value creation.
This thesis covers in detail with customer-related processes of the company Alere and its quality in terms of the prospective implementation of a CRM-System. As there are only a few standard requirements for the processes, it is not possible to make a statement about process quality. These circumstances need a tool that is able to fulfil specified requirements. This gap shall be closed by a CRM-System. If we want to close this gap efficiently we first have to research the actual customer-related processes with the aim to specify the new system requirements.
The thesis shall deliver an insight into the topic with the goal to show the advantages of a CRM-System. Additionally, the identification of weak points, based on the use case and the motivation follows. With these data we will optimize the customer-related processes based on the CRM-System functions. Several departments of the company have contact with the customers. Because of this fact the focus lies on documentation, central data storage and loss-free communication between customers and staff and among the staff. The thesis shall deliver different results. First of all, a catalogue of requirements for the customer-related processes which bases on the basics.
Furthermore, the modelling of the customer-related processes. In addition a catalogue of the weak points of the customer related processes and after that a specification of requirements for the CRM-System to optimize the customer-related processes.
Finally the thesis shall generate the modelling of the optimized customer-related processes. The last result the thesis shall deliver is the discussion and conclusion.
Only little information is available about the diffusion of cloud computing in German higher educational institutions. A better understanding of the state of the art in this field would support the modernization of the higher educational institutions in Germany and allow the development of more adequate cloud products and more appropriate business models for this niche. For this purpose, a literature research on Cloud Computing and IT-diffusion will be run and an empirical investigation with an online questionnaire addressed to higher educational institutions in Germany will be performed to illustrate the state of the art of Cloud Computing in German higher educational institutions as well as the threats and opportunities perceived by employees of higher educational institutions data centers connected to the usage of the cloud.
In addition to that, different experts from universities and businesses will be interviewed to complete the knowledge and information collected through the online questionnaire and during the research phase. The expected results will serve to create a recommendation for higher educational institutions in Germany about either they should migration to the cloud or not and introduce a list of guiding questions of critical issues to consider before using cloud-computing technologies.
Software integration is an engineering task where image-based approaches are still considered slow and error-prone. In this thesis, we apply image-based software integration to the domain of online Poker systems. That is, we implement the poker expert system PokerBot which can play online. We use the method of screen scraping to capture the screen information needed to interact with the Poker server. The consequent use of Template Matching leads to an efficient implementation. Substantial e ort was also addressed to the artificial intelligence aspects of PokerBot. The purpose of AI is here to mimic human playing style by translating a well-documented Pokerguide into formalized, executable language.
This thesis deals with the distribution of large virtual networks to multiple physical hosts using the virtualization tools VNUML and EDIV. While VNUML is responsible for simulating the network, EDIV has its focus primarily on the distributiion. After a short explanation of basic terms and concepts from the field of network simulation, the two previously mentioned virtualization tools are described in detail. This starts in both cases with a detailed description regarding the proper installation and configuration, followed by a demonstration of the most important functions, such as starting or stopping a simulation. The creation of a suitable network scenario and the information scripts provided by EDIV are two further points described in this context. To use the presented possibilities of those tools in practice, an own network scenario is designed and distributed to several hosts, so that the different functions of EDIV can be shown and described accurately.
Due to the incorrect allocation management and the continuous increase of internet-capable devices, IPv4-adresses are nearly exhausted. For this reason and because of new requirements demanded by the technique of the internet the IPv6-protocol has been developed. The IPv6-protocol provides a larger adress space and will gradually replace the IPv4-protocol. However, the routing-protocols have to be adapted to the new internetprotocol. This paper will introduce and analyse the dynamic Routing-Information-Protocol RIPng which in itself is an inter-gateway protocol (IGP). The routers inside the network can exchange information about their different connections over this protocol. Furthermore, this paper will explain the basics of the IPv6-protocol, of the used protocol-algorithm as well as of the RIPv2-protocol. In the practical part of the paper the Counting-to-Infinity-Problem and some attributes of RIPng will be reviewed under the IPv6-protocol.
In this thesis we exercise a wide variety of libraries, frameworks and other technologies that are available for the Haskell programming language. We show various applications of Haskell in real-world scenarios and contribute implementations and taxonomy entities to the 101companies system. That is, we cover a broad range of the 101companies feature model and define related terms and technologies. The implementations illustrate how different language concepts of Haskell, such as a very strong typing system, polymorphism, higher-order functions and monads, can be effectively used in the development of information systems. In this context we demonstrate both advantages and limitations of different Haskell technologies.
To meet the growing demands in the automotive industry, car manufacturers constantly reduce the depth of production and shift value-adding processes to the suppliers. This requires that companies work together more closely and promotes the creation of complex logistics networks. To meet the requirements for information exchange, a consortium of automobile manufacturers launched the project RFID-based Automotive Network (RAN) in 2009. The initiative aims at creating a standardized architecture for efficient material flow management along the entire supply chain. Core component of this architecture is the Informationbroker, an information unit which automatically communicates data which is captured via Auto-ID technology to supply chain participants. The thesis focuses in cooperation with the IBS AG, a software company and consortium partner in the project, on the exchange of goods data.
At first, theoretical foundations are presented by describing the characteristics of a supply chain and explaining standardization efforts and related processes. The chapter on the supply chain focuses on trends in the automotive industry to create a link to the project. The topic of standardization provides in-depth information on electronic data exchange standards in order to additionally create a transition to the Informationbroker concept. In the analytical part, reference projects will be presented with a similar problem and set in relation to RAN. According to project documents, system requirements will be defined and models will be created in order to illustrate the problem. Rich Pictures are used to describe the basis and target state.
Based on these models, the flow of goods related data is depicted between two companies and the role of the Informationbroker for the information exchange is clarified. The thesis aims at establishing an understanding of the challenges of the project and how the proposed concepts of the initiative can lead to an optimization of an automotive supply chain.
The RoboCup Rescue League was founded with the intention to serve as an international communication platform for development of rescue robots. In regions hit by catastrophes, those robots are meant to find buried people, detect their physical condition and send the proper information to rescue teams.
At the university of Koblenz the rescue robot "Robbie" has been in development for years. Robbie accumulates information about his environment by targeted control of sensors and can act autonomous in unknown regions with help of the previous collected data. He creates an internal 2D map of his environment. This map provides enough information to navigate through space and to localize himself. Unfortunately, 2D maps have a huge drawback. When confronted with uneven terrain or even multilayered disaster areas, this technique will meet its limitations. Considered that most afflicted areas will probably have a bumpy ground, it is important to improve this technique.
That is why 3D-mapping is being required. With the help of RoboCup Rescue Scenario this Bachelor Thesis is going to implement a 3D-mapping algorithm and evaluate the flaws of 2D- and 3D-mapping problems thoroughly.
In this study, the author evaluates four visualization methods (FlexViz, the Jambalaya applet, Experimental jOWL TouchGraph, and Plone ontology) from the pool of currently available web based visualization methods.
Further, this study attempts to answer of the following research questions: 1. What are the requirements for ontology visualization? 2. How is comparative analysis and evaluation carried out? 3. How can a chosen method be tested? Based on the results of the evaluation, the visualization method FlexViz was found to be the most suitable for the given scenario. The deployment of FlexViz was carried out and integrated within Plone CMS and logical parts of the VCD ontology are tested. Finally, FlexViz was analyzed from different stakeholder- perspectives. Results showed that FleViz is a reliable tool for visualizing, understanding and analyzing a developed ontology because of its user-friendly and interactive interface, but performs poorly in regards to the editing, extension and development process.
API migration refers to the change of a used API to a different API in a program. A special case is called wrapper-based API migration. The API change is done without touching the program but the old API is reimplemented by means of the from now on used one. This so called wrapper has the interface of the reimplemented API but uses the implementation of the new one.
This is an interesting approach because the wrapper can be used in each program, which uses the old API.
To make this approach reproducible we study a ranking-based method for implementing a wrapper, where we always implement the method with the highest priority depending on failing test cases. Thus, we can reconstruct each implementation step.
We first develop an infrastructure to run and log test suites of Java projects that use an API, which we want to change.
We then build a wrapper for a given API using the ranking-based approach.