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In dieser Ausarbeitung beschreibe ich die Ergebnisse meiner Untersuchungen zur Erweiterung des LogAnswer-Systemsmit nutzerspezifischen Profilinformationen. LogAnswer ist ein natürlichsprachliches open-domain Frage-Antwort-System. Das heißt: es beantwortet Fragen zu beliebigen Themen und liefert dabei konkrete (möglichst knappe und korrekte) Antworten zurück. Das System wird im Rahmen eines Gemeinschaftsprojekts der Arbeitsgruppe für künstliche Intelligenz von Professor Ulrich Furbach an der Universität Koblenz-Landau und der Arbeitsgruppe Intelligent Information and Communication Systems (IICS) von Professor Hermann Helbig an der Fernuniversität Hagen entwickelt. Die Motivation meiner Arbeit war die Idee, dass der Prozess der Antwortfindung optimiert werden kann, wenn das Themengebiet, auf das die Frage abzielt, im Vorhinein bestimmt werden kann. Dazu versuchte ich im Rahmen meiner Arbeit die Interessensgebiete von Nutzern basierend auf Profilinformationen zu bestimmen. Das Semantic Desktop System NEPOMUK wurde verwendet um diese Profilinformationen zu erhalten. NEPOMUK wird verwendet um alle Daten, Dokumente und Informationen, die ein Nutzer auf seinem Rechner hat zu strukturieren. Dazu nutzt das System ein sogenanntes Personal Information Model (PIMO) in Form einer Ontologie. Diese Ontologie enthält unter anderem eine Klasse "Topic", welche die wichtigste Grundlage für das Erstellen der in meiner Arbeit verwendeten Nutzerprofile bildete. Konkret wurde die RDF-Anfragesprache SPARQL verwendet, um eine Liste aller für den Nutzer relevanten Themen aus der Ontologie zu filtern. Die zentrale Idee meiner Arbeit war es nun diese Profilinformationen zur Optimierung des Ranking von Antwortkandidaten einzusetzen. In LogAnswer werden zu jeder gestellten Frage bis zu 200 potentiell relevante Textstellen aus der deutschen Wikipedia extrahiert. Diese Textstellen werden auf Basis von Eigenschaften (wie z.B. lexikalische Übereinstimmungen zwischen Frage und Textstelle) geordnet, da innerhalb des zur Verfügung stehenden Zeitlimits nicht alle Kandidaten bearbeitet werden können.
Mein Ansatz verfolgte das Ziel, diesen Algorithmus durch Nutzerprofile so zu erweitern, dass Antwortkandidaten, welche für den Benutzer relevante Informationen enthalten, höher in der Rangfolge eingeordnet werden. Zur Umsetzung dieser Idee musste eine Methode gefunden werden, um zu bestimmen ob ein Antwortkandidat mit dem Profil übereinstimmt. Da sich die in einer Textstelle enthaltenen Informationen in den meisten Fällen auf das übergeordnete Thema des Artikels beziehen, ohne den Namen des Artikels explizit zu erwähnen, wurde in meiner Implementierung der Artikelname betrachtet, um zu ermitteln, zu welchem Themengebiet die Textstelle Informationen liefert. Als zusätzliches Hilfsmittel wurde außerdem die DBpedia-Ontologie eingesetzt, welche die Informationen der Wikipedia strukturiert im RDF Format enthält. Mit Hilfe dieser Ontologie war es möglich, jeden Artikel in Kategorien einzuordnen, die dann mit den im Profil enthaltenen Stichworten verglichen wurden. Zur Untersuchung der Auswirkungen des Ansatzes auf das Ranking-Verfahren wurden mehrere Testläufe mit je 200 Testfragen durchgeführt. Die erste Testmenge bestand aus zufällig ausgewählten Fragen, die mit meinem eigenen Nutzerprofil getestet wurden. Dieser Testlauf lieferte kaum nutzbare Ergebnisse, da nur bei 29 der getesteten Fragen überhaupt ein Antwortkandidat mit dem Profil in Verbindung gebracht werden konnte. Außerdem konnte eine potentielle Verbesserung der Ergebnisse nur bei einer dieser 29 Fragen festgestellt werden, was zu der Schlussfolgerung führte, dass der Einsatz von Profildaten nicht für Anwendungsfälle geeignet ist, in denen die Fragen keine Korrelation mit dem genutzten Profil aufweisen.
Da die Grundannahme meiner Arbeit war, dass Nutzer in erster Linie Fragen zu den Interessensgebieten stellen, welche sich aus ihrem Profil ableiten lassen, sollten die weiteren Testläufe genau diesen Fall beleuchten. Dazu wurden 200 Testfragen aus dem Bereich Sport ausgewählt und mit einem Profil getestet, welches Stichworte zu unterschiedlichen Sportarten enthielt. Die Tests mit den Sportfragen waren wesentlich aussagekräftiger. Auch hier deuteten die Ergebnisse darauf hin, dass der Ansatz kein großes Potential zur Verbesserung des Rankings hat. Eine genauere Betrachtung einiger ausgewählter Beispiele zeigte allerdings, dass die Integration von Profildaten für bestimmte Anwendungsfälle, wie z.B. offene Fragen für die es mehr als eine korrekte Antwort gibt, durchaus zu einer Verbesserung der Ergebnisse führen kann. Außerdem wurde festgestellt, dass viele der schlechten Ergebnisse auf Inkosistenzen in der DBpedia-Ontologie und grundsätzliche Probleme im Umgang mit Wissensbasen in natürlicher Sprache beruhen.
Die Schlussfolgerung meiner Arbeit ist, dass der in dieser Arbeit vorgestellte Ansatz zur Integration von Profilinformationen für den aktuellen Anwendungsfall von LogAnswer nicht geeignet ist, da vor allem Faktenwissen aus sehr unterschiedlichen Domänen abgefragt wird und offene Fragen nur einen geringen Anteil ausmachen.
Gartner predicts that 33 per cent of total accesses to Business Intelligence (BI) functionalities will be done until 2013 using mobile devices. While mobile devices have already spread to a high extent in private life they have recently become more and more part of the professional life as well and businesses are seeking to develop smart scenarios on how to integrate the new technologies in their processes. The development of mobile software applications is also booming in the field of BI. The research topic of Mobile Business Intelligence (mBI) is focussing on how to expand traditional BI concepts to the new mobility dimension thus enabling to apply BI functionalities on mobile devices, such as smartphones and tablet computers. The increasing significance of mBI for research in combination with the tremendous economic growth potential forecasted for the next years is the driver for writing this thesis. The main aspect of the present thesis is a concept on how to develop a consistent mBI Strategy aligning all structures, processes and stakeholders to one standard set of goals and guidelines. Crucial points when implementing an mBI strategy are the definition of goals, the identification of risks and opportunities, the adaptation of mBI to the user context, the integration of mBI into the existing IT landscape, as well as a proper set-up of system architectures and security concepts. Besides analyzing the aspect of mBI strategy this thesis also considers the market situation of mBI. Clearly defined goals and the systematic development of a consistent mBI strategy which is in line with these goals can be considered as a crucial prerequisite for companies to successfully implement mBI.
Technical products have become more than practical tools to us. Mobile phones, for example, are a constant companion in daily life. Besides purely pragmatic tasks, they fulfill psychological needs such as relatedness, stimulation, competence, popularity, or security. Their potential for the mediation of positive experience makes interactive products a rich source of pleasure. Research acknowledged this: in parallel to the hedonic/utilitarian model in consumer research, Human-Computer Interaction (HCI) researchers broadened their focus from mere task-fulfillment (i.e., the pragmatic) to a holistic view, encompassing a product's ability for need-fulfillment and positive experience (i.e., the hedonic). Accordingly, many theoretical models of User Experience (UX) acknowledge both dimensions as equally important determinants of a product's appeal: pragmatic attributes (e.g., usability) as well as hedonic attributes (e.g., beauty). In choice situations, however, people often overemphasize the pragmatic, and fail to acknowledge the hedonic. This phenomenon may be explained by justification. Due to their need for justification, people attend to the justifiability of hedonic and pragmatic attributes rather than to their impact on experience. Given that pragmatic attributes directly contribute to task-fulfillment, they are far easier to justify than hedonic attributes. People may then choose the pragmatic over the hedonic, despite a true preference for the hedonic. This can be considered a dilemma, since people choose what is easy to justify and not what they enjoy the most. The present thesis presents a systematic exploration of the notion of a hedonic dilemma in the context of interactive products.
A first set of four studies explored the assumed phenomenon. Study 1 (N = 422) revealed a reluctance to pay for a hedonic attribute compared to a pragmatic attribute. Study 2 (N = 134) demonstrated that people (secretly) prefer a more hedonic product, but justify their choice by spurious pragmatic advantages. Study 3 (N = 118) confronted participants with a trade-off between hedonic and pragmatic quality. Even though the prospect of receiving a hedonic product was related to more positive affect, participants predominantly chose the pragmatic, especially those with a high need for justification. This correlation between product choice and perceived need for justification lent further support to the notion that justification lies at the heart of the dilemma. Study 4 (N = 125) explored affective consequences and justifications provided for hedonic and pragmatic choice. Data on positive affect suggested a true preference for the hedonic - even among those who chose the pragmatic product.
A second set of three studies tested different ways to reduce the dilemma by manipulating justification. Manipulations referred to the justifiability of attributes as well as the general need for justification. Study 5 (N = 129) enhanced the respective justifiability of hedonic and pragmatic choice by ambiguous product information, which could be interpreted according to latent preferences. As expected, enhanced justifiability led to an increase in hedonic but not in pragmatic choice. Study 6 (N = 178) manipulated the justifiability of hedonic choice through product information provided by a "test report", which suggested hedonic attributes as legitimate. Again, hedonic choice increased with increased justifiability. Study 7 (N = 133) reduced the general need for justification by framing a purchase as gratification. A significant positive effect of the gratification frame on purchase rates occurred for a hedonic but not for a pragmatic product.
Altogether, the present studies revealed a desire for hedonic attributes, even in interactive products, which often are still understood as purely pragmatic "tools". But precisely because of this predominance of pragmatic quality, people may hesitate to give in to their desire for hedonic quality in interactive products - at least, as long as they feel a need for justification. The present findings provide an enhanced understanding of the complex consequences of hedonic and pragmatic attributes, and indicate a general necessity to expand the scope of User Experience research to the moment of product choice. Limitations of the present studies, implications for future research as well as practical implications for design and marketing are discussed.
Regarding the rapidly growing amount of data produced every year and the increasing acceptance of Enterprise 2.0 enterprises have to care about the management of their data more and more. Content created and stored in an uncoordinated manner can lead to data-silos (Williams & Hardy 2011, p.57), which result in long search times, inaccessible data and in consequence monetary losses. The "expanding digital universe" forces enterprises to develop new archiving solutions and records management policies (Gantz et al. 2007, p.13). Enterprise Content Management (ECM) is the research field that deals with these challenges. It is placed in the scientific context of Enterprise Information Management. This thesis aims to find out to what extent current Enterprise Content Management Systems (ECMS) support these new requirements, especially concerning the archiving of Enterprise 2.0 data. For this purpose, three scenarios were created to evaluate two different kinds of ECMS (one Open Source - and one proprietary system) chosen on the basis of a short marketrnresearch. The application of the scenarios reveals that the system vendors actually face the industry- concerns: both tools provide functionality for the archiving of data arising from online collaboration and also business records management capabilities but the integration of those topics is not, or is only inconsistently solved. At this point new questions - such as, "Which datarngenerated in an Enterprise 2.0 is worth being a record?" - arise and should be examined in future research.
Computers assist humans in many every-day situations. Their advancing miniaturisation broadens their fields of use and leads to an even higher significance and spread throughout society. Already, these small and powerful machines are wide-spread in every-day objects and the spread increases still as the mobility-aspect grows in importance. From laptops, smartphones and tables to systems worn on the body (wearable computing) or even inside the body as cyber-implants, these systems help humans actively and context-sensitively in the accomplishment of their every-day business.
A part of the wearable-computing-domain is taken up by the development of Head-mounted displays (HMD). These helmets or goggles feature one or more displays enabling their users to see computer-rendered images or images of their environment enriched with computer-generated information. At the moment, most of this HMD feature LC-Displays, but newer systems start appearing that allow the projection of the image onto the user's retina. Newest break-throughs in the field of study already produced contact lenses with an integrated display. The data shown by a HMD is compiled using a multitude of sensors, like a Head-Tracker or a GPS. Increasing computational performance and miniaturisation lead to a wide spread of HMD in a lot of fields.rnThe multiple scenarios in which a HMD can be used to help improve human-perception and -interaction led the "Institut für Integrierte Naturwissenschaften" of the University of Koblenz-Landau to come up with a HMD on the basis of Apple's iOS-devices featuring Retina Displays. The high pixel density of these displays combined with condensor lenses into a HMD offer a highly immersive environment for stereoscopic imagery, while other systems only display a relatively small image projected a few feet away of the user. Furthermore, the iPhone/ iPod Touch and iPad exhibit a lot of potential given by their variety of offered sensors and computational power. While producing a similarly feature-rich HMD is very costy, using simple iPod Touches 4th Gen as the basis of a HMD results in a very inexpensive solution with a high potential. The increasing popularity and spread of Apple devices would reduce the costs even more, as users of the HMD could simply integrate their device into the system. A software designed with the specific intent to support a large variety of Apple iOS-devices that could easily be extended to support newer devices, would allow for a universal use of such a HMD-solution as the new device could simply replace an old device.rnrnThe focus of this thesis is the conception and development of an application designed for Apple's iOS 5 operating system that will be used in a HMD evolving around the use of Apple iOS-devices featuring Retina Displays. The Rollercoaster2000-project depicting a ride in a virtual rollercoaster will be used as the application's core. A server will syncronize the display of clients conntected to it which are combined to form a HMD. Furthermore the gyroscope of the iOS-devices combined into a HMD will be used to track the wearer's head-movements. Another feature will be the use of the devices cameras as a mean of orientation while wearing the HMD.
As a first step in the realization of a software meeting the set specifications is the introduction of the Objective-C programming languages used to develop iOS-Applications. In conjunction with the compiler and runtime environment, Objective-C makes up the base of the second step, the introduction of the iOS-SDK. Aimed with this iOS-app-development-knowledge, the last part of the thesis consists of the ascertainment of requirements and development of a software complying to the goals of a software written specifically for the used in a HMD.
A trending topic in Semantic Web research deals with the processing of queries over Linked Open Data (LOD). As has been shown in literature, the loose nature of the "web of data" and data sources within can be accounted for by employing federated query processing strategies. This approach, however, is all the more dependent on both up-to-date statistical summaries (data statistics) of the sources in use and accurate and precise estimation of cardinalities and selectivities. In general, federated data sources are to be seen as black-boxes w.r.t. data statistics, as no interchange of such information can be expected. Because of this, it is possible for individual data statistics to become obsolete, if the corresponding source is subjected to data changes cumulating over time. In this thesis an adaptive system is being proposed, that complements a given RDF-based query federator. Through observation and analysis of the error of the cardinality estimation of incoming queries, it tries to infer the obsolescence of individual data statistics, triggering updates of data statistics found to be obsolete. An evaluation of the system shows, that the approach to this solution is plausible. Yet, in practice no satisfying results could be acquired, that would prove a true practicality. Still, parts of the system proposed may be re-used for related tasks that could be more promising.
This Thesis deals with the state of Customer Relationship Management (CRM) in companies and the opportunities that are offered by these. The motivation for this thesis results from the request to classify the value of CRM. Furthermore, we want to do a research on how far a CRM-System is able to support and improve company processes. In addition, we want to get an overview of possible conditions that are linked with such a system. For the use case the motivation follows from the opportunity to optimize inefficient processes. As a result, this thesis tries to present perspectives which can improve company processes; moreover conduce to a bigger value creation.
This thesis covers in detail with customer-related processes of the company Alere and its quality in terms of the prospective implementation of a CRM-System. As there are only a few standard requirements for the processes, it is not possible to make a statement about process quality. These circumstances need a tool that is able to fulfil specified requirements. This gap shall be closed by a CRM-System. If we want to close this gap efficiently we first have to research the actual customer-related processes with the aim to specify the new system requirements.
The thesis shall deliver an insight into the topic with the goal to show the advantages of a CRM-System. Additionally, the identification of weak points, based on the use case and the motivation follows. With these data we will optimize the customer-related processes based on the CRM-System functions. Several departments of the company have contact with the customers. Because of this fact the focus lies on documentation, central data storage and loss-free communication between customers and staff and among the staff. The thesis shall deliver different results. First of all, a catalogue of requirements for the customer-related processes which bases on the basics.
Furthermore, the modelling of the customer-related processes. In addition a catalogue of the weak points of the customer related processes and after that a specification of requirements for the CRM-System to optimize the customer-related processes.
Finally the thesis shall generate the modelling of the optimized customer-related processes. The last result the thesis shall deliver is the discussion and conclusion.
In automated theorem proving, there are some problems that need information on the inequality of certain constants. In most cases this information is provided by adding facts which explicitly state that two constants are unequal. Depending on the number of constants, a huge amount of this facts can clutter the knowledge base and distract the author and readers of the problem from its actual proposition. For most cases it is save to assume that a larger knowledge base reduces the performance of a theorem prover, which is another drawback of explicit inequality facts. Using the unique name assumption in those reasoning tasks renders the introduction of inequality facts obsolete as the unique name assumptions states that two constants are identical iff their interpretation is identical. Implicit handling of non-identical constants makes the problems easier to comprehend and reduces the execution time of reasoning. In this thesis we will show how to integrate the unique name assumption into the E-hyper tableau calculus and that the modified calculus is sound and complete. The calculus will be implemented into the E-KRHyper theorem prover and we will show, by empiric evaluation, that the changed implementation, which is able to use the unique name assumption, is superior to the traditional version of E-KRHyper.
Cheops für VNUML - Erstellen und beobachten einer VNUML-Simulation per MausklickrnEs wird untersucht, wie Virtual Network User Mode Linux (VNUML), eine Software zur Simulation von Rechnernetzen, die aus virtualisierten Linux Instanzen aufgebaut werden, für den Benutzer besser handhabbar gemacht werden kann. Mit dem Linux-Paket VNUML, welches die dateigesteuerte Konfiguration virtueller Betriebssysteminstanzen ermöglicht, erhält der Anwender die Möglichkeit, komplexe Netzwerktopologien zu simulieren. Verschiedene Netzwerküberwachungsprogramme werden auf ihre Fähigkeit hin untersucht, eine laufende VNUML-Simulation zu erfassen und sinnvoll abzubilden. Dabei soll der Benutzer einen schnellen Überblick über die Funktion der simulierten Netzwerkumgebung, sowie nach Möglichkeit auch über deren Topologie erhalten können. Das Programm Cheops, welches der Netzwerküberwachung dient, wird erweitert, um nicht nur eine laufende Simulation abbilden und beobachten zu können, sondern darüber hinaus in der Lage zu sein, in jedem Schritt der Arbeit mit VNUML eingesetzt zu werden.
Das erweiterte Programm gestattet sowohl die Erstellung der VNUML-Topologiedatei, als auch das Starten und Steuern der Simulation. Damit werden der lange Kommandozeilenaufruf, sowie das Editieren der Konfigurationsdatei, durch einfach zu benutzende Funktionen in einer grafischen Oberfläche (GUI) ersetzt. Zur schnellen Kontrolle der vollen Funktionsfähigkeit der gestarteten Simulation sind keine weiteren Eingaben oder Konfigurationen nötig. Ebenso kann eine differenzierte Beobachtung verschiedener Netzwerkdienste während der Laufzeit der Simulation erfolgen. Die hierzu nötigen Werkzeuge sind im Paket Cheops für VNUML ebenfalls enthalten und speziell zur Anwendung mit VNUML-Simulationen vorkonfiguriert.
Die wesentliche Zielsetzung der Bachelor-Arbeit war es, entlang der Anforderungen an DMS/WMS aus dem DOMEA-Konzept und aus dem Kommunalen Gebietsrechenzentrum Koblenz (KGRZ) verschiedene Systeme zu evaluieren. Weiteres Ziel war es, ein System, das die Anforderungen am besten erfüllt, zu identifizieren. Entlang der Evaluation wurde exemplarisch der Workflow des KGRZ untersucht, bewertet und ggf. angepasst. Des Weiteren wurde auf die Frage eingegangen, ob ein einheitliches System im Rahmen des Föderalismus nicht nur in Koblenz sondern auch Rheinland-Pfalz weit eingesetzt werden kann, oder ob ämterspezifische Lösungen vorteilhafter sind.
Grundordnung der Universität Koblenz-Landau.
Dritte Satzung zur Änderung der Satzung der Universität Koblenz-Landau über das Auswahlverfahren in zulassungsbeschränkten Studiengängen.
Zweite Satzung zur Änderung der Satzung der Universität Koblenz-Landau über das Auswahlverfahren in zulassungsbeschränkten Studiengängen.
Zweite Ordnung zur Änderung der Gemeinsamen Prüfungsordnung für den Bachelorstudiengang und den Masterstudiengang "Psychologie" des Fachbereichs Psychologie der Universität Koblenz-Landau, Campus Landau.