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Despite the inception of new technologies at a breakneck pace, many analytics projects fail mainly due to the use of incompatible development methodologies. As big data analytics projects are different from software development projects, the methodologies used in software development projects could not be applied in the same fashion to analytics projects. The traditional agile project management approaches to the projects do not consider the complexities involved in the analytics. In this thesis, the challenges involved in generalizing the application of agile methodologies will be evaluated, and some suitable agile frameworks which are more compatible with the analytics project will be explored and recommended. The standard practices and approaches which are currently applied in the industry for analytics projects will be discussed concerning enablers and success factors for agile adaption. In the end, after the comprehensive discussion and analysis of the problem and complexities, a framework will be recommended that copes best with the discussed challenges and complexities and is generally well suited for the most data-intensive analytics projects.
The paper is a study focusing on exploring which factors and examining the impact of those factors influencing the entrepreneurial intention among students in the Construction industry, specifically among students of Hanoi Construction University and Hanoi Architecture University. The study also mentions some solution of this findings for entrepreneurship in the Construction field in Vietnam that the author might think of based on this research work for future study. The Theory of planned behavior is used as the theoritical framework for this study. Both qualitative and quantitative methods are employed. The questionaire will be conducted among students of the two universities mentioned above. Then, an exploratory factor analysis (EFA) will performed to test the validity of the constructs. The research findings provide factors and their impact factors influencing the entrepreneurial intention and propose some solutions to improve the entrepreneurship in the Construction field in Vietnam.
The erosion of the closed innovation paradigm in conjunction with increasing competitive pressure has boosted the interest of both researchers and organizations in open innovation. Despite such rising interest, several companies remain reluctant to open their organizational boundaries to practice open innovation. Among the many reasons for such reservation are the pertinent complexity of transitioning toward open innovation and a lack of understanding of the procedures required for such endeavors. Hence, this thesis sets out to investigate how organizations can open their boundaries to successfully transition from closed to open innovation by analyzing the current literature on open innovation. In doing so, the transitional procedures are structured and classified into a model comprising three phases, namely unfreezing, moving, and institutionalizing of changes. Procedures of the unfreezing phase lay the foundation for a successful transition to open innovation, while procedures of the moving phase depict how the change occurs. Finally, procedures of the institutionalizing phase contribute to the sustainability of the transition by employing governance mechanisms and performance measures. Additionally, the individual procedures are characterized along with their corresponding barriers and critical success factors. As a result of this structured depiction of the transition process, a guideline is derived. This guideline includes the commonly employed actions of successful practitioners of open innovation, which may serve as a baseline for interested parties of the paradigm. With the derivation of the guideline and concise depiction of the individual transitional phases, this thesis consequently reduces the overall complexity and increases the comprehensibility of the transition and its implications for organizations.
Der Zweck dieser Arbeit ist es, sich auf die kritischen Forschungsherausforderungen und -themen zu konzentrieren, die UI/UX-Designprinzipien umgeben, mit einem Schwerpunkt auf kulturübergreifenden Konzepten aus der Perspektive von E-Learning-Plattformen. Zu diesem Zweck betrachten wir zunächst die kulturellen Dimensionen auf der Grundlage des Hofstede-Rahmens mit dem Ziel, wichtige kulturelle Werte zu identifizieren. Als zweites Ziel der Forschung erleichtert eine Reihe von Kriterien, die so genannte Usability-Heuristik von Nielsen, die Erkennung von Usability Problemen bei der Gestaltung von Benutzeroberflächen (UI). Die Usability-Heuristiken umfassen zehn Variablen, die die Interaktion zwischen dem Benutzer und einem Produkt oder System beeinflussen. Wenn wir uns näher mit
diesen Themen befassen, werden wir in der Lage sein, eine Matrix mit Beziehungen zwischen der heuristischen Bewertung von Nielsen und dem kulturellen Rahmen von Geert Hofstede aufzudecken. Abschließend erörtern wir das mögliche Potenzial kultureller Werte zur Beeinflussung von Benutzeroberflächen für E-Learning-Plattformen. In der Tat gibt es einige Funktionen in E-Learning-Plattformen, die aufgrund der Kultur weniger diskutiert werden, obwohl sie sehr praktisch in die Plattformen integriert werden können.
Kleine und mittelständische Unternehmen stehen durch den permanenten Wandel unserer Wirtschaft [Baumann & Schulte, 2002, S. 5] immer größeren Herausforderungen gegenüber, die sie bewältigen müssen [Bullinger & Buck, 2007]. Um diesen Herausforderungen zu begegnen, muss die Organisation der Geschäftsprozesse innerhalb des Unternehmens effektiv und effizient erfolgen, damit ein möglichst hohes Maß an Transparenz erreicht werden kann.
Um eine effektivere und effizientere Unternehmenssteuerung zu gewährleisten und damit den Unternehmer entlasten zu können, sowie Transparenz zu schaffen, muss der Einsatz von zielgerichteten Methoden zur Schaffung von Kompetenzen im Bereich Prozessmanagement gerade in kleinen und mittelständischen Handwerksunternehmen im Vordergrund stehen. Diese haben aber auf Grund ihrer geringen Größe meist nicht das Know-how und die Ressourcen, sich neben den operativen Aufgaben mit den neuen Strategien der Betriebsführung zu beschäftigen [Kuiper, et al., 2012, S. 107].
Eine Möglichkeit Transparenz zu schaffen liegt in der Erhebung von Kennzahlen. In dieser Arbeit werden verschiedene Kennzahlensysteme betrachtet und ihre Eignung für den Einsatz in kleinen und mittelständischen Unternehmen anhand von definierten Kriterien verglichen. Das Ergebnis dieses Vergleiches zeigt, dass die in der Literatur identifizierten Kennzahlensysteme für kleine und mittelständische Unternehmen nicht deren Anforderungen entsprechen. Die Systeme liefern darüber hinaus nur wenige konkrete Methoden, wie Kennzahlen in KMU erhoben werden können.
Im Zuge dieser Arbeit werden auch kleine und mittelständische Handwerksunternehmen nach deren Nutzung und Wissen in Bezug auf Kennzahlen befragt. Das Ergebnis dieser Befragung zeigt, dass in den meisten Unternehmen nur sehr wenig Wissen in diesem Bereich vorhanden ist.
Auf Grundlage der Ergebnisse der vergleichenden Analyse bestehender Kennzahlensysteme aus dem ersten Teil dieser Arbeit und der Analyse der Unternehmensbefragung, wird im letzten Teil dieser Arbeit ein Vorschlag für ein prozessorientiertes Kennzahlensystem entwickelt und vorgestellt. Dieser Vorschlag für ein Kennzahlensystem ist insbesondere auf die Bedürfnisse von kleinen und mittelständischen Handwerksunternehmen ausgerichtet. Aber auch mit diesem System können nicht alle Schwierigkeiten die kleine und mittelständische Unternehmen bei der Arbeit mit Kennzahlen haben, eliminiert werden. Das System gibt eine strukturierte Vorgehensweise vor, und erläutert konkrete Maßnahmen, die zur Überwindung von Barrieren bei der effektiven Arbeit mit Kennzahlen, durchgeführt werden können.
The thesis develops and evaluates a hypothetical model of the factors that influence user acceptance of weblog technology. Previous acceptance studies are reviewed, and the various models employed are discussed. The eventual model is based on the technology acceptance model (TAM) by Davis et al. It conceptualizes and operationalizes a quantitative survey conducted by means of an online questionnaire, strictly from a user perspective. Finally, it is tested and validated by applying methods of data analysis.
Blockchain in Healthcare
(2020)
The underlying characteristics of blockchain can facilitate data provenance, data integrity, data security, and data management. It has the potential to transform the healthcare sector. Since the introduction of Bitcoin in the fintech industry, the blcockhain technology has been gaining a lot of traction and its purpose is not just limited to finance. This thesis highlights the inner workings of blockchain technology and its application areas with possible existing solutions. Blockchain could lay the path for a new revolution in conventional healthcare systems. We presented how individual sectors within the healthcare industry could use blockchain and what solution persists. Also, we have presented our own concept to improve the existing paper-based prescription management system which is based on Hyperledger framework. The results of this work suggest that healthcare can benefit from blockchain technology bringing in the new ways patients can be treated.
A guideline for the examination of business models is developed in this research project and M.Sc. study, focusing on young, innovative enterprises ("start-ups"). Start-ups often start to operate in uncertainty and tentativeness. To forecast the success of such an enterprise is therefore today hardly possible by means of quantitative data. The evaluation of innovative business models ("Business Model Check") today is a gap in Business Administration and Management studies.
Thesis is devoted to the topic of challenges and solutions for human resources management (HRM) in international organizations. The aim is to investigate methodological approaches to assessment of HRM challenges and solutions, and to apply them on practice, to develop ways of improvement of HRM of a particular enterprise. The practical research question investigated is “Is the Ongoing Professional Development – Strategic HRM (OPD-SHRM) model a better solution for HRM system of PrJSC “Philip Morris Ukraine”?”
To achieve the aim of this work and to answer the research question, we have studied theoretical approaches to explaining and assessing HRM in section 1, analyzed HRM system of an international enterprise in section 2, and then synthesized theory and practice to find intersection points in section 3.
Research findings indicate that the main challenge of HRM is to balance between individual and organizational interests. Implementation of OPD-SHRM is one of the solutions. Switching focus from satisfaction towards success will bring both tangible and intangible benefits for individuals and organization. In case of PrJSC “Philip Morris Ukraine”, the maximum forecasted increase is 330% in net profit, 350% in labor productivity, and 26% in Employee Development and Engagement Index.
Challenges of Implementing Innovation Strategies at Large Organizations: A case of Lotte Group
(2023)
For many decades, one of the most important focuses of research has been on determining whether or not there is a correlation between the size of an organization and its level of innovation. Unlike small companies, large companies often have well-established structure that are hard to change and change managements seems to be much more difficult especially related to innovation. Nevertheless, there are many examples to prove the opposites. Some large organization like Apple, Amazon... always show great innovation efforts and keep changing in a much positive way. Therefore, the aim of this thesis is to discuss of how large organization can be able to implement innovation when having much drawbacks compare to SMEs. Through the use of a qualitative research approach, researcher was able to explore essential information on the innovation strategies that large companies are using in order to innovate and how they could overcome existing challenges by studying the working process of Lotte Group – one of the biggest companies in Korea.
Coordination and awareness mechanisms are important in systems for Computer-Supported Cooperative Work (CSCW) and traditional groupware systems. It has been a key focus of research into collaborative groupware and its capability to enable people to efficiently collaborate and coordinate work. Until now, no classification of the mechanisms has been undertaken to identify commonalities and differences in coordination and awareness mechanisms and to show their significance in collaborative environments. In addition, there is a little investigation of coordination and awareness mechanisms in new forms of groupware such as socially enabled Enterprise Collaboration Systems (ECS). Indeed, both in science and in practices, ECS incorporating social software have become increasingly important. Based on the combination of traditional groupware and social software, ECS also include coordination and awareness mechanisms that may simplify collaboration, but these have not yet been investigated.
Therefore, the aim of this thesis is to identify coordination and awareness mechanisms in the academic literature to provide a general overview of those mechanisms examples. Additionally, this thesis aims to classify the mechanism examples. Based on a deep literature analysis, concepts described in literature are chosen and applied with the intension to analyse the mechanisms and to reach a classification. Based on the classification of the identified mechanisms their commonalities and differences are examined and described to gain a better understanding of them. For illustration purpose, examples of coordination and awareness mechanisms and their application are portrayed. The mechanisms examples refer to the classification groups derived. The selection of the mechanisms for the visualization is based on significant differences in their functionality. Subsequently, the selected mechanisms, more based on traditional groupware, are checked to a limited extend whether they can be found in socially enabled ECS. The collaborative platform of IBM Connections serves as a practical example of ECS incorporating social software. IBM Connections is used at the University of Koblenz to run the platform "UniConnect". On the platform it is investigated which of the identified mechanisms examples of the literature are applied in IBM Connections and which additional mechanisms are created by users. This work is the first step in the study of coordination and awareness mechanisms in socially-enabled ECS. In addition, it is expected to detect new mechanisms which are used while the social factor to collaborative work is new.
The purpose of this thesis is to examine and collect coordination and awareness mechanisms examples in literature to analyse them. Additionally, the purpose is to provide a first overview of mechanisms and to classify them by investigating their commonalities. Beside this thesis should give incentive for further investigations to investigate coordination and awareness mechanisms in socially integrated ECS.
Digital Transformation Maturity of Vietnam Aviation Industry: The Effect of Organizational Readiness
(2023)
The paper studies the digital transformation maturity in the context of the aviation industry in Vietnam. Digital transformation can mean enhancing existing processes, finding new opportunities within existing business domains, or finding new opportunities outside existing business domains. In the era of post Covid-19, digital transformation will play a vital role in the recovery with the support from digital technology to leverage the communication and implementation of new projects or changes.
Digital transformation and digital transformation maturity sometimes are used indistinguishing, but they are two different definitions. This paper will further explain the differences and will apply digital transformation maturity as a scale for the digital transformation in the report.
Due to the lack of experiment in the relationship between digital transformation maturity and the organizational readiness, the study will explore four components of organizational readiness, including digital leadership, digital culture, digital capabilities, and digital partnering.
Innovationen prägen die Gesellschaft. Daher ist das Innovationsmanagement eine zentrale Aufgabe in Unternehmen. Erfolgreiche Innovationen können die Effizienz und Effektivität eines Unternehmens steigern, folglich ist das Ziel eines Innovationsmanagements, erfolgreiche Innovationen hervorzubringen. Innerhalb des Managements von Innovationen entstehen Herausforderungen, die auf Innovationsbarrieren zurückzuführen sind. Diese können zum Scheitern von Innovation führen. Um diese Art von Misserfolg zu vermeiden, kann ein Vorgehensmodell zur Identifizierung und zum Umgang mit Innovationsbarrieren einen erfolgsorientierten Innovationsprozess begünstigen.
Die Eisenbahnindustrie ist durch ihre Infrastruktur, ihre politische Abhängigkeit und Sicherheitsanforderungen gekennzeichnet. Sicherheit, als eines der Hauptthemen der Branche ist einerseits durch das Schutz- und Kontrollsystem der Politik geprägt und andererseits gestaltet und beeinflusst durch Forschung und Entwicklung von Unternehmen, Universitäten oder externen Entwicklern. Die Unfallvermeidung ist ein bedeutendes Thema in der Literatur zur Eisenbahnsicherheit, hierbei ist die Instandhaltung eines der Instrumente, die der Vorbeugung dienen. Die Prävention von Unfällen treibt den Bedarf von Innovatio-nen für die Eisenbahnsicherheit an. Dementsprechend ist die Thematik der Innovationsbarrieren auch für die Bahnindustrie von Bedeutung. Der Umgang mit diesen in dem konkreten Zusammenhang der Eisenbahnsicherheit soll anhand eines Vorgehensmodells systematisiert werden. Um das Modell insbesondere auf die Branche und den Schwerpunkt der Sicherheit abzustimmen, wird das Grundgerüst des Modells aus der Literatur erarbeitet und mit den recherchierten Kenntnissen der Branche erweitert. Basierend auf den Kenntnissen über Innovationsbarrieren im Schienenverkehr werden Schnittstellenprobleme als Ursache von den spezifischen Barrieren identifiziert. Dazu gehören beispielsweise die Interoperabilität und technische Harmonisierung zwischen Ländern wie der EU sowie die Zusammenarbeit zwischen Industrie und Wissenschaft oder externen Entwicklern. In dem Bezug zu der Branche konnte für das Modell eine Erweiterung erarbeitet werden. Es wurde herausgearbeitet, dass die Eisenbahnbranche weniger innovationsaktiv ist, als z. B. die Technologiebranche. Dies ist auf einen Mangel an Motivation zur Innovation zurückzuführen, der in der Branchenkultur aufgrund von der vergangenen Monopolstellung und dem hohen Sicherheitsanspruch zu einer risikoaversen Haltung führt. Daher muss die fortschreitende Liberalisierung des Eisenbahnmarktes abgeschlossen und die Sicherheitskonzepte neu strukturiert werden, um ein innovationsfreundliches Umfeld zu schaffen.
Letztendlich sollte das Vorgehensmodell in einer realen Umgebung getestet werden. Es wäre interessant zu erfahren, ob das entwickelte Modell zu den in dieser Arbeit entwickelten Ergebnissen hinsichtlich der mangelnden Motivation für Innovationen passt. Darüber hinaus scheint eine Validierung von Experten angebracht zu sein, da die Entwicklung des Modells von der Literaturrecherche abhängt
In dieser Masterarbeit wird der Frage nachgegangen, welche Konzepte des analytischen CRM Unternehmen brauchen und inwieweit sich diese von BI-Software realisieren lassen. Es soll dabei empirisch untersucht werden, welche Analyseinstrumente des analytischen CRM von Unternehmen benötigt werden und wie sie mit Techniken des Business Intelligences umgesetzt werden können. Zu der konzeptionellen Aufgabenstel-lung gehört die Entwicklung eines Konzeptes für die Realisierung von analytischem CRM mit Hilfe von Business Intelligence für die CRM-Software "GEDYS IntraWare 7".
In der vorliegenden Arbeit sollen weltweit herrschende inhaltliche Ausprägungen und Schwerpunkte des Themengebiets "BMI" bzw. "GMI" mit Hilfe des Literatur-Reviews akademischer Artikel herausgearbeitet werden. Die festgestellten Beziehungen und Zusammenhänge sollen visualisiert und lokalisiert werden, um eine globale Sicht über das Thema herzustellen. Unter anderem sollen die in das finale Set aufgenommenen Artikel auf eine Korrelation zwischen BMI und Controlling bzw. Management hin überprüft werden. Als letzter Schritt soll eine Ableitung möglicher Forschungslücken unternommen werden.
Implementation of Agile Software Development Methodology in a Company – Why? Challenges? Benefits?
(2019)
The software development industry is enhancing day by day. The introduction of agile software development methodologies was a tremendous structural change in companies. Agile transformation provides unlimited opportunities and benefits to the existing and new developing companies. Along with benefits, agile conversion also brings many unseen challenges. New entrants have the advantage of being flexible and cope with the environmental, consumer, and cultural changes, but existing companies are bound to rigid structure.
The goal of this research is to have deep insight into agile software development methodology, agile manifesto, and principles behind the agile manifesto. The prerequisites company must know for agile software development implementation. The benefits a company can achieve by implementing agile software development. Significant challenges that a company can face during agile implementation in a company.
The research objectives of this study help to generate strong motivational research questions. These research questions cover the cultural aspects of company agility, values and principles of agile, benefits, and challenges of agile implementation. The project management triangle will show how benefits of cost, benefits of time, and benefits of quality can be achieved by implementing agile methodologies. Six significant areas have been explored, which shows different challenges a company can face during implementation agile software development methodology. In the end, after the in depth systematic literature review, conclusion is made following some open topics for future work and recommendations on the topic of implementation of agile software development methodology in a company.
The lasting hype around the mobile internet and the related technology of the mobile applications seem not to drop off. The immense economic potential of this market leads the businesses and ventures to continuously find new ways of monetization. The underlying causes of that phenomenon are rarely challenged. Scientific research in the field of "ubiquitous mobile" has not yet developed a clear overall picture of the causes and effect chains. Attempts of deriving causes by studies in related mass media such as the computer or the internet have been discussed controversially. By combining the research streams of media motive usage and the customer retention, this paper will present a new research model. Based on a quantitative survey in the German speaking the gained data proves the motives for mobility, information gathering and entertainment purposed to be the most important drivers of customer satisfaction in mobile applications. The paper also highlights a significant correlation between the customer satisfaction and the other determinants of customer retention.
Im Rahmen der Masterarbeit wird die kompetenzgestützte Weiterbildungssuche analysiert und am Beispiel des Weiterbildungsvergleichsportales EDUfittery dargestellt.
Die Umsetzung und Integration eines Kompetenzmessverfahrens in ein Vergleichsportal für Weiterbildungen war das Ziel dieser Arbeit. Des Weiteren sollte anhand des Kompetenzmessverfahrens ein sogenanntes „Matching“ zwischen Kompetenz und Weiterbildung erarbeitet werden. Beim „Matching“ werden dementsprechend die vom Kunden eingegebenen Kompetenzen mit passenden Weiterbildungsvorschlägen verbunden. Somit wird ein individuelles Kundenerlebnis in der Weiterbildungssuche erreicht. Um dies zu ermöglichen, wird zu Beginn der Arbeit ein theoretisches Kompetenzschema analysiert, sodass Aussagen über Erhebungsverfahren und Auswertungsstrategien getroffen werden können, um diese, besonders in Bezug auf ein web-gestütztes Messinstrument, kritisch zu hinterfragen. Aufbauend auf der Analyse verschiedener Kompetenzmessverfahren im Online-Segment, kann gezeigt werden, dass die Kompetenzdiagnostik zwar einige Verfahren zur Verfügung stellt, doch nur wenige sind praktikabel und in der Lage tätigkeitsbezogene Handlungskompetenzen zu bewerten. Folglich wurde das Instrument der Selbsteinschätzung von Kompetenzen als am besten zutreffendes Verfahren für EDUfittery gewählt.
Im Zuge der Arbeit wurden zwei Online-Umfragen und ein Experteninterview durchgeführt. Dabei wurden zum einen Mitarbeiter, als auch Personaler in Bezug auf Weiterbildungen befragt. Als Experte konnte Herr Korn, von der IHK Akademie Koblenz gewonnen werden. Anhand der Umfrageergebnisse und weiterer Recherchen konnte ein umfangreicher Business Case für EDUfittery angefertigt und mit Prozessdiagrammen veranschaulicht werden. Es wird ersichtlich, dass das Thema Kompetenzanalysen in Unternehmen bisher kaum Anwendung findet. Bei genauerer Betrachtung der aktuellen Marktsituation wird zusätzlich klar, dass es derzeitig noch keine Plattform gibt, die Kompetenzen mit Weiterbildungen erfolgreich in Zusammenhang bringt, um dem Kunden individuelle Weiterbildungslösungen anbieten zu können. Als Ergebnis der Arbeit kann demnach festgehalten werden, dass eine Integration von Kompetenzanalysen im Bereich Weiterbildungssuche durchaus sinnvoll ist. EDUfittery könnte sich bei erfolgreicher Umsetzung als hilfreiches Tool im Bereich Weiterbildung und Kompetenz etablieren und somit Unternehmen grundlegend bei der Abbildung, Analyse und Weiterentwicklung von Kompetenzen unterstützen.
The goal of this master thesis was to develop a CRM system for the Assist team of CompuGroup Medical that is aiding in integrating open innovation into the development of the Minerva 2.0 software. To achieve this, CRM methodology has been combined with Social Networking Systems, following the research of Lin and Chen (2010, pp. 11 – 30). To achieve the predefined goals literature has been analyzed on how to successfully im- plement a CRM system as well as an online community. Subsequently the results have been applied to the development of the Minerva Community according to the guidelines of Design Science suggested by Hevner et al. (2004, pp. 75 – 104). The finished product is designed based on customer and management requirements and evaluated from a customer and company perspective.
This thesis deals with Responsible Research and Innovation (RRI). The objectives of the work are to clarify the term RRI and to identify the current state of research in the field. RRI is a concept significantly shaped by the European Commission (EC). It is composed of responsibility, research and innovation, which will be considered individually to begin with. According to the definition by Clausen (2009) used here, responsibility is made up of a subject ("Who takes responsibility"), an object ("for what,"), one or several addressees ("to whom") and authorities ("and why?"). In the conceptual chapter of this thesis, the role of organisations as subjects of responsibility is grounded in the fact that they work toward a certain purpose. More importantly, though, society as an important addressee and authority of responsibility, increasingly calls for organisations to take responsibility for the consequences and wider impacts of their actions. The field of sustainability, with its pillars of economical, ecological and social issues, is considered a key object of responsibility. Innovation and research as an integral part of it are understood as complex processes aiming at reaching corporate goals in novel ways. By means of a literature analysis according to Webster & Watson (2002) the current state of research on RRI is explored. Most of the literature used is identified as conceptual in nature. Despite the great uncertainty that still prevails, four dimensions of RRI can be identified: Deliberation, Anticipation, Reflexivity, and Responsiveness. Taking into account the results of the literature review, the dimensions offered by the EC are classified as important activities rather than conceptual dimensions. Research and innovation in alignment with RRI involves stakeholders, particularly society, in the process right from the beginning. It also examines its potential impacts and continually reflects on its motivations and underlying values. The most important aspect is the adaptability of the process in response to the results from the other dimensions. All activities are based on responsibility and sustainability and are integrated through appropriate management and governance. In addition to conceptual work, little research has been done especially with regard to operationalisation and implementation of RRI. For the latter, the embedding in a stage-gate process according to Cooper (2010) is suggested here. However, the actual design of the conceptual dimensions still needs to be specified. In addition, overall awareness of RRI needs to be sharpened and a commitment to RRI made.
In der Literatur sind Projekte als geeignetes Mittel zur Implementierung von Strategien im Unternehmen anerkannt. Ähnlich wie bei einem Projekt handelt es sich bei der Implementierung von Strategien um zeitlich befristete Aufgaben, die in der Regel eine hohe Komplexität und Neuartigkeit aufweisen. Aufgrund dessen werden heutzutage strategische Vorhaben in Form von Projekten umgesetzt. Somit haben Projekte eine hohe Bedeutung für die strategische Entwicklung von Unternehmen. Um diese strategische Entwicklung sichern zu können, muss ein permanentes Lenkungssystem für strategische Projekte im Unternehmen implementiert werden " das Projektportfoliomanagement. Aufgrund der Komplexität und Neuartigkeit strategischer Projekte ist das Projektportfoliomanagement ein hoch komplexes Lenkungssystem mit vielen Subprozessen, die mit hohen Kosten und Zeitaufwand verbunden sind. Diese Masterarbeit beschäftigt sich mit der Optimierung des Projektportfoliomanagements anhand der Lean-Philosophie. Letztere ist eine Sammlung von Prinzipien und Methoden, die für die Verschlankung der Produktion in der Automobilindustrie entwickelt wurde. Der Einsatz der Lean-Prinzipien brachte eine derartige Steigerung der Effizienz und Effektivität bei der Automobilherstellung, dass diese Prinzipien auch in anderen Branchen und Funktionsbereichen eigesetzt werden. Nun soll das Potential der Lean-Philosophie für die Optimierung des Projektportfoliomanagements untersucht werden.
Prototyp einer generischen Recommendation Engine basierend auf Echtzeit-Assoziationsanalysen mit R
(2016)
In dieser Arbeit wurde unter Verwendung der Programmiersprache R ein Prototyp zur Erstellung einer Recommendation Engine zur Aufdeckung von Assoziationen innerhalb einer gegebenen Datenmenge entwickelt. Die Berechnung der Assoziationen findet hierbei in Echtzeit statt und des Weiteren wurden die Analysefunktionen generisch programmiert, um ein schnelles Einbinden und einfaches Parametrisieren von Datensätzen zu ermöglichen. Die Entwicklung fußte auf der grundlegenden Motivation, Data Mining Methoden wie das Assoziationsverfahren teilweise zu automatisieren, um damit generierte Lösungen effizienter umsetzen zu können. Der Entwicklungsprozess war insgesamt erfolgreich, sodass alle Grundfunktionalitäten im Sinne eines evolutionären Prototypings vorhanden sind.
As a result of the technical progress, processes have to be adjusted. On the one hand, the digital transformation is absolutely necessary for every organization to operate efficient and sustainable, on the other hand whose accomplishment is a tremendous challenge. The huge amount of personal data, which accrue in this context, is an additional difficulty.
Against the background of the General Data Protection Regulation (GDPR), this thesis focuses on process management and ways of optimizing processes in a Human Resources Department. Beside the analysis of already existing structures and workflows, data management and especially the handling of personal data in an application process are examined. Both topics, the process management and the data protection are vitally important by itself, but it is necessary to implement the requirements of data protection within the appropriate position of a corresponding process. Relating to this, the thesis deals with the research question of what barriers may occur by a sustainable process integration and to which extend the GDPR prevent an unobstructed workflow within the Human Resources Department of the Handwerkskammer Koblenz. Additionally, answering the question of which subprocesses are convenient for a process automation is highly significant.
In scope of these questions Business Process Management is the solution. By means of the graphical representation standard, Business Process Model and Notation, a process model with the relevant activities, documents and responsibilities of the recruitment process is designed. Based on a target-actual comparison it becomes apparent, that standardized process steps with less exceptions and a large amount of information are basically convenient for automation respectively partial automation. After the different phases of the recruitment process are documented in detail, a Workflow-Management-System can ex-port the transformed models, so the involved employees just have to carry out a task list with assigned exercises. Against the background of the data protection regulations, access rights and maturities can be determined. Subsequently only authorized employees have admission to the personal data of applicants. Because of impending sanctions by violation against the GDPR, the implementation of the relevant legal foundations within the recruitment process is necessary and appropriate. Relating to the defined research questions, it appears that in principle not every activity is appropriate for a process automation. Especially unpredictable and on a wide range of factors depending subprocesses are unsuitable. Additionally, media discontinuities and redundant data input are obstacles to an enduring process integration. Nevertheless, a coherent consideration of the topics of business process management and the data protection regulations is required.
A service excellence culture is determined by various factors. Some factors are supporting the realization of a service excellence culture, others are more about to inhibit excellent service. The internal environment of the organisation is the foundation for excellent service. While the employees are known as the key of excellent service, it is up to the management to support their employees with a respective treatment. Especially empowerment and encouragement are known as supportive elements concerning service-orientated behaviour of the employees. The term internal excellence describes the optimal internal situation of the organisation for introducing a service excellence culture. Within an internal excellence, the front-line-employees are creating customer satisfaction and delight among the customers by working off the customers problems as well with standardized processes, as well as with innovative processes. An inhibiting factor is the complexity of the customers problems. With a rising complexity, it gets more difficult to solve the problem and to create customer satisfaction and customer delight. In the IT service industry, the complexity has a special impact. Due to the characteristics of the industry, encountered problems are often complicated and technical sophisticated. These individual characteristics lead to an increased complexity, the front-line-employees have to deal with. To manage this challenge, several measures have to be adopted. The service-employee can be supported by a clearly defined guideline, that includes all relevant steps of the service process. Additionally, a learning culture can be enhanced by creating a knowledge database, where service-cases are documented. The technical support of the service-employee by using special software tools is another measure, which supports the service excellence culture of the organisation.
FinTech is deemed to be an underexplored phenomenon even in academic and real environments. Among (1) “Sustainable FinTech” – the application of information technology as innovation in established financial services providers’ business operation; and (2) “Disruptive FinTech” – the provision of financial products and services by non-incumbents which in most cases are information technology entrepreneurs, the former receives more attention. In order to contribute to Disruptive FinTech category, the thesis strive to examine Entrepreneurial Strategy framework applied for technology players taking part in Vietnam financial market.
Digital transformation is a prevailing trend in the world, especially in dynamic Asia. Vietnam has recorded remarkable changes in the economy as domestic enterprises have made new strides in the digital transformation process. MB Bank, one of the prestigious financial groups in Vietnam, also takes advantage of digital transformation to have the opportunity to break through to become a large-scale technology enterprise with many factors such as improving customer experience, increasing customer base and increasing customer satisfaction. enhance competitiveness, build trust and loyalty for customers. However, in the process of converting MB, there are also many challenges that require banks to have appropriate policies to handle. It can be said that MB Bank is a typical case study of digital transformation in the banking sector in Vietnam.
This master thesis is about the possibilities of supporting local corporate sales with the help of current mobile applications. The internet already has served in order to make the trading market more dynamic. The conditions for long-term local corporate sales have become more challenging. Because of smaller cost structures online-retailer offer prizes on which local point of sales can hardly keep up with. Another point is that more customers decide to order online because the service in e-shops enhanced; therefore, the digital transactions become more attractive for consumers. Today smartphones and tablets have brought the digitalization to a whole new level. With the possibility of Mobile Web the effects that the internet already showed us in the past have been intensified. The question that proposes here is: In which way do the conditions of competitions for local corporate sales change? This paper follows the outline of putting together various mobile services, their functions, and their practical usage, as well as the process of integrating them successfully into marketing. With that one should be able to find out if Mobile Web can be seen as an advantage for local corporates sales.
Die vorliegende Arbeit beschäftigt sich mit der Betrachtung der Rolle von Vertrauen zwischen den Kapitalnehmern und Kapitalgebern auf einer der größten Crowdfunding-Plattformen, Kickstarter. Kernthema ist die Beantwortung der Forschungsfragen, wie das Vertrauen zwischen den Kapitalgebern und Kapitalnehmern im Kontext von Crowdfunding entsteht, welche Faktoren das Maß von Vertrauen in dieser Beziehung beeinflussen und welche Signale für die Vertrauensbildung verantwortlich sind. Das Ziel dieser Arbeit besteht darin, das von Zerwas, Kilian und von Kortzfleisch 2015 vorgestellte konzeptuelle Modell der Einflussfaktoren von Vertrauen im Kontext von Crowdfunding aus Sicht der Kapitalgeber zu überprüfen und gegebenenfalls zu erweitern.
Auf Grundlage einer Literaturrecherche und qualitativer, leitfadenorientierter Interviews werden die gesammelten Daten diskutiert, bestehende Faktoren verifiziert und weiterführend neue Faktoren und Signale identifiziert, die die Bildung von Vertrauen auf Crowdfunding-Plattformen beeinflussen.
Als Ergebnis werden die Überarbeitung sowie Erweiterung des Ausgangsmodells um die neuen Faktoren geographische Nähe, Vermittlerqualität und Verständnis vom Konzept Crowdfunding vorgeschlagen. Anhand der Häufigkeit der Erwähnung und Relevanz der Faktoren und beeinflussenden Signale in den durchgeführten Interviews wird weiterführend eine Gewichtung der Einzelfaktoren vorgenommen. Abschließend werden Implikationen und Bedeutung für Wissenschaft und Forschung diskutiert.
Willingness to pay and willingness to accept on a two-sided platform - The use case of DoBeeDo
(2019)
It is widely known that especially for technology-based start-ups, entrepreneurs need to set up the boundaries of the business and define the product/service to offer in order to minimize the risk of failure. The goal of this thesis is to not only emphasize the importance of the business model development and evaluation but also show an example customer validation process for an emerging start-up named DoBeeDo, which is a mobile app operating on a two-sided market. During the process of customer validation a survey has been conducted to evaluate the interest of the target groups as well as the fit of their expectations using the Willingness to Pay and Willingness to Accept measures. The paper includes an analysis and evaluation of the gathered results and assesses whether the execution of the Customer Development Model can be continued.
This scientific paper deals with the question to which extend the increasing digitization has an impact on work-life balance. Answering this question is the main goal of this study.
To reach this goal a literature review is made, in which it is possible to create a direct correlation between the subjective feel of work-life balance and the perceived stress level. With the help of Antonovsky’s salutogenesis model (1997) from the stress research field, factors are ascertained which determine the perceived stress level and linked with that the perceived work-life balance. These stress-influencing factors are examined through a qualitative content analysis by Mayring (2014) on a base of a problem-centered interview.
The results suggest that the digitization has impact on all these ascertained factors and linked to them on the work-life balance. This shows, that the digitization influences us in almost every aspect of work or private life. Whether this impact is positive or negative towards the work life balance depends on the individual, that assesses this factor. Clear distinctions can be made between people working in an IT-based job and those that do not. In comparison, people with IT-based jobs perceive a substantial better impact of digitization on work-life balance.