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The paper is devoted to solving the problem of assessing the quality of the medical electronic service. A variety of dimensions and factors of quality, methods and models applied in different scopes of activity for assessing quality of service is researched. The basic aspects, requirements and peculiarities of implementing medical electronic services are investigated. The results of the analysis and the set of information models describing the processes of assessing quality of the electronic service "Booking an appointment with a physician" and developed for this paper allowed us to describe the methodology and to state the problem of the assessment of quality of this service.
The paper is devoted to solving a problem of the development of the website of Russian municipal policlinics and provides a selection of a set of elements which should be posted on a website. Such elements are necessary to provide citizens with correct and ergonomic e-services. The insufficient development of an infrastructure of institutions of public and municipal administration (particularly, healthcare institutions) in Russia made it necessary to analyze webresources used in different countries at different levels of providing medical services. The information resources of medical treatment facilities of the United Kingdom, of the United Statesrnof America and of the Federal Republic of Germany were researched separately for three existing economic models of healthcare. A set of criteria for the assessment of medical webresources was developed.
