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- Institut für Wirtschafts- und Verwaltungsinformatik (9) (remove)
The Internet of Things (IoT) is a concept in which connected physical objects are integrated into the virtual world to become active partakers of businesses and everyday processes (Uckelmann, Harrison and Michahelles, 2011; Shrouf, Ordieres and Miragliotta, 2014). It is expected to have a major impact on businesses (Council, Nic and Intelligence, 2008), but small and medium enterprises’ business models are threatened if they do not adopt the new concept (Sommer, 2015). Thus, this thesis aims to showcase a sample implementation of connected devices in a small enterprise, demonstrating its added benefits for the business.
Design Science Research (DSR) is used to develop a prototype based on a use case provided by a carpentry. The prototype comprises a hardware sensor and a web application which can be used by the wood shop to improve their processes. The thesis documents the iterative process of developing a prototype from the grounds up to useable hard- and software.
This contribution provides an example of how IoT can be used and implemented at a small business.
Retrospektive Analyse der Ausbreitung und dynamische Erkennung von Web-Tracking durch Sandboxing
(2018)
Aktuelle quantitative Analysen von Web-Tracking bieten keinen umfassenden Überblick über dessen Entstehung, Ausbreitung und Entwicklung. Diese Arbeit ermöglicht durch Auswertung archivierter Webseiten eine rückblickende Erfassung der Entstehungsgeschichte des Web-Trackings zwischen den Jahren 2000 und 2015. Zu diesem Zweck wurde ein geeignetes Werkzeug entworfen, implementiert, evaluiert und zur Analyse von 10000 Webseiten eingesetzt. Während im Jahr 2005 durchschnittlich 1,17 Ressourcen von Drittparteien eingebettet wurden, zeigt sich ein Anstieg auf 6,61 in den darauffolgenden 10 Jahren. Netzwerkdiagramme visualisieren den Trend zu einer monopolisierten Netzstruktur, in der bereits ein einzelnes Unternehmen 80 % der Internetnutzung überwachen kann.
Trotz vielfältiger Versuche, dieser Entwicklung durch technische Maßnahmen entgegenzuwirken, erweisen sich nur wenige Selbst- und Systemschutzmaßnahmen als wirkungsvoll. Diese gehen häufig mit einem Verlust der Funktionsfähigkeit einer Webseite oder mit einer Einschränkung der Nutzbarkeit des Browsers einher. Mit der vorgestellten Studie wird belegt, dass rechtliche Vorschriften ebenfalls keinen hinreichenden Schutz bieten. An Webauftritten von Bildungseinrichtungen werden Mängel bei Erfüllung der datenschutzrechtlichen Pflichten festgestellt. Diese zeigen sich durch fehlende, fehlerhafte oder unvollständige Datenschutzerklärungen, deren Bereitstellung zu den Informationspflichten eines Diensteanbieters gehören.
Die alleinige Berücksichtigung klassischer Tracker ist nicht ausreichend, wie mit einer weiteren Studie nachgewiesen wird. Durch die offene Bereitstellung funktionaler Webseitenbestandteile kann ein Tracking-Unternehmen die Abdeckung von 38 % auf 61 % erhöhen. Diese Situation wird durch Messungen von Webseiten aus dem Gesundheitswesen belegt und aus technischer sowie rechtlicher Perspektive bewertet.
Bestehende systemische Werkzeuge zum Erfassen von Web-Tracking verwenden für ihre Messung die Schnittstellen der Browser. In der vorliegenden Arbeit wird mit DisTrack ein Framework zur Web-Tracking-Analyse vorgestellt, welches eine Sandbox-basierte Messmethodik verfolgt. Dies ist eine Vorgehensweise, die in der dynamischen Schadsoftwareanalyse erfolgreich eingesetzt wird und sich auf das Erkennen von Seiteneffekten auf das umliegende System spezialisiert. Durch diese Verhaltensanalyse, die unabhängig von den Schnittstellen des Browsers operiert, wird eine ganzheitliche Untersuchung des Browsers ermöglicht. Auf diese Weise können systemische Schwachstellen im Browser aufgezeigt werden, die für speicherbasierte Web-Tracking-Verfahren nutzbar sind.
Smart Building Solutions - Generischer Ansatz für die Identifikation von Raumsteuerungsfunktionen
(2018)
40 percent of current housing and real estate companies plan to integrate intelligent control systems into their properties during new construction and modernization. At the same time, Internet companies are pushing their devices into homes and apartments, promising intelligent services for their users. The term "Smart Home" is used for both types of new technologies. The first group of systems has its origins in the field of "Building Automation", the second group developed from the concept of the "Internet of Things".
In order to discover what the differences are and what common foundations exist, both the areas of Building Automation and Internet of Things are analyzed and compared.
The central contribution of this thesis is the realization that both domains are based on similar concepts and an integration is possible, without compromising the integrity of the systems themselves. In addition, the work provides an approach to designing Building Automation Systems with the integration of the Internet of Things.
This thesis connects the endeavors of the winemaker’s intention in perfect and profitable wine making with an innovative technological application to use Internet of Things. Thereby the winemaker’s work may be supported and enriched – and enables until recent years still unthinkable optimization of managing and planning of his business, including close state control of different areas of his vineyard, and more than that, not ending up with the single grapevine. It is exemplarily shown in this thesis how to measure, transmit, store and make data available, exemplarily demonstrated with “live” temperature, air and soil humidity values from the vineyard. A modular architecture was designed for the system presented, which allows the use of current sensors, and similar low-voltage sensors, which will be developed in the future.
By using IoT devices in the vineyard, the winemaker advances to a new quality of precision of forecasted data, starting from live data of his vineyard. Of more and more importance, the winemaker can start immediate action, when unforeseen heavy weather conditions occur. Immediate use of current data enabled by a Cloud Infrastructure. For this system, an open service infrastructure is employed. In contrast to other published commercial approaches, the described solution is based on open source.
As an alone-standing part of this work, a physical prototype for measuring relevant parameters in the vineyard was de-novo designed and developed until fulfilling the set of specifications. The outlined features and requirements for a functioning data collection and autonomously transmitting device was developed, described, and the fulfilment by the prototype device were demonstrated. Through literature research and supportive orientationally live interviews of winemakers, the theory and the practical application were synchronized and qualified.
For the development of the prototype the general principles of development of an electronic device were followed, in particular the Design Science Research development rules, and principles of Quality Function Deployment. As a characteristic of the prototype, some principles like re-use of approved construction and material price of the building blocks of the device were taken into consideration as well (e.g. housing; Arduino; PCB). Parts reduction principles, decomplexation and simplified assembly, testing and field service were integrated to the development process by the modular design of the functional vineyard device components, e.g. with partial reference to innovative electrical cabinet construction system Modular-3.
The software architectural concept is based on a three-layer architecture inclusive the TTN infrastructure. The front end is realized as a rich web client, using a WordPress plugin. WordPress was chosen due to the wide adoption through the whole internet, enabling fast and easy user familiarization. Relevant quality issues have been tested and discussed in the view of exemplary functionality, extensibility, requirements fulfilment, as usability and durability of the device and the software.
The prototype was characterized and tested with success in the laboratory and in field exposition under different conditions, in order to allow a measurement and analysis of the fulfilment of all requirements by the selected and realized electronic construction and layout.
The solution presented may serve as a basis for future development and application in this special showcase and within similar technologies. A prognosis of future work and applications concludes this work.
Entwicklung eines Social Collaboration Analytics Dashboard-Prototyps für Beiträge von UniConnect
(2018)
Seit der vergangenen Dekade steigt die Nutzung von sogenannten Enterprise Collaboration Systems (ECS) in Unternehmen. Diese versprechen sich mit der Einführung eines solchen zur Gattung der Social Software gehörenden Kollaborationssystems, die menschliche Kommunikation und Kooperation der eigenen Mitarbeiter zu verbessern. Durch die Integration von Funktionen, wie sie aus Social Media bekannt sind, entstehen große Mengen an Daten. Darunter befinden sich zu einem erheblichen Teil textuelle Daten, die beispielsweise mit Funktionen wie Blogs, Foren, Statusaktualisierungen oder Wikis erstellt wurden. Diese in unstrukturierter Form vorliegenden Daten bieten ein großes Potenzial zur Analyse und Auswertung mittels Methoden des Text Mining. Die Forschung belegt dazu jedoch, dass Umsetzungen dieser Art momentan nicht gebräuchlich sind. Aus diesem Grund widmet sich die vorliegende Arbeit diesem Mangel. Ziel ist die Erstellung eines Dashboard-Prototyps, der sich im Rahmen von Social Collaboration Analytics (SCA) mit der Auswertung von textuellen Daten befasst. Analyseziel ist die Identifikation von populären Themen, die innerhalb von Communities oder communityübergreifend von den Plattformnutzern in den von ihnen erstellten Beiträgen aufgegriffen werden. Als Datenquelle wurde das auf IBM Connections aufbauende ECS UniConnect ausgewählt. Dieses wird vom University Competence Center for Collaboration Technologies (UCT) an der Universität Koblenz-Landau betrieben. Grundlegend für die korrekte Funktionsweise des Dashboards sind mehrere Java-Klassen, deren Umsetzungen auf verschiedenen Methoden des Text Mining basieren. Vermittelt werden die Analyseergebnisse im Dashboard durch verschiedene Diagrammarten, Wordclouds und Tabellen.
Companies try to utilise Knowledge Management (KM) to gain more efficiency and effectiveness in business. The major problem is that most of these KM projects are not or rarely based on sustainable analyses or established theories about KM. Often there is a big gap between the expectations and the real outcome of such KM initiatives. So the research question to be answered is: What challenges arise in KM projects, which KM requirements can be derived from them and which recommendations support the goal of meeting the requirements for KM? As theoretical foundation a set of KM frameworks is examined. Subsequently KM challenges from literature are analysed and best practices from case studies are used to provide recommendations for action on this challenges. The main outcome of this thesis is a best practice guideline,which allows Chief Knowledge Officers (CKOs) and KM project managers to examine the challenges mentioned in this thesis closely, and to find a suitable method to master these challenge in an optimal way. This guideline shows that KM can be positively and negatively influenced in a variety of ways. Mastering Knowledge Management (KM) in a company is a big and far-reaching venture and that technology respectively Information Technology (IT) is only a part of the big picture.
During the last couple of years the extension of the internet into the real world, also referred to as the Internet of Things (IoT), was positively affected by an ongoing digitalization (Mattern and Floerkemeier, 2010; Evans, 2013). Furthermore, one of the most active IoT domains is the personal health ecosystem (Steele and Clarke, 2013). However, this thesis proposes a gamification framework which is supported and enabled by IoT to bring personal health and IoT together in the context of health-insurances. By examining gamification approaches and identifying the role of IoT in such, a conceptual model of a gamification approach was created which indicates where and how IoT is ap-plicable to it. Hence, IoT acts as enabler and furthermore as enhancer of gamified activities. Especial-ly the necessity of wearable devices was highlighted. A stakeholder analysis shed light on respective benefits which concluded in the outcome, that IoT enabled two paradigm shifts for both, the insur-ance and their customer. While taking the results of the examination and the stakeholder analysis as input, the previously made insights were used to develop an IoT supported gamification framework. The framework includes a multi-level structure which is meant to guide through the process of creat-ing an approach but also to analyze already existing approaches. Additionally, the developed frame-work was instantiated based on the application Pokémon Go to identify occurring issues and explain why it failed to retain their customer in the long term. The thesis provides a foundation on which fur-ther context related research can be orientated.
In dieser Forschungsarbeit wird eine Methode zur anwendungsbasierten Verknüpfung von Anforde-rungen und Enterprise Collaboration Softwarekompenten vorgestellt. Basierend auf dem etablierten IRESS Modell wird dabei ein praxistaugliches Mappingschema entwickelt, welches Use Cases über Kol-laborationsszenarien, Collaborative Features und Softwarekomponenten mit ECS verbindet. Somit las-sen sich Anforderungen von Unterhemen in Form von Use Cases und Kollaborationsszenarien model-lieren und anschließend über das Mappingschema mit konkreten ECS verbinden. Zusätzlich wird eine Methodik zur Identifikation von in Softwarekomponenten enthaltenen Collaborative Features vorge-stellt und exemplarisch angewandt.
Anschließend wird ein Konzept für eine Webapplikation entworfen, welches das vorgestellte Mapping automatisiert durchführt, und somit nach Eingabe der Anforderungen in Form vom Use Cases oder Kol-laborationsszenarien, die ECS ausgibt, die eben diese Anforderungen unterstützen.
Social Business Documents: An Investigation of their Nature, Structure and Long-term Management
(2018)
Business documents contain valuable information. In order to comply with legal requirements, to serve as organisational knowledge and to prevent risks they need to be managed. However, changes in technology with which documents are being produced introduced new kinds of documents and new ways of interacting with documents. Thereby, the web 2.0 led to the development of Enterprise Collaboration Systems (ECS), which enable employees to use wiki, blog or forum applications for conducting their business. Part of the content produced in ECS can be called Social Business Documents (SBD). Compared to traditional digital documents SBD are different in their nature and structure as they are, for example, less well-structured and do not follow a strict lifecycle. These characteristics bring along new management challenges. However, currently research literature lacks investigations on the characteristics of SBD, their peculiarities and management.
This dissertation uses document theory and documentary practice as theoretical lenses to investigate the new challenges of the long-term management of SBD in ECS. By using an interpretative, exploratory, mixed methods approach the study includes two major research parts. First, the nature and structure of Social Business Documents is addressed by analysing them within four different systems using four different modelling techniques each. The findings are used to develop general SBD information models, outlining the basic underlying components, structure, functions and included metadata, as well as a broad range of SBD characteristics. The second phase comprises a focus group, a case study including in-depth interviews and a questionnaire, all conducted with industry representatives. The focus group identified that the kind of SBD used for specific content and the actual place of storage differ between organisations as well as that there are currently nearly no management practices for SBD at hand. The case study provided deep insights into general document management activities and investigated requirements, challenges and actions for managing SBD. Finally, the questionnaire consolidated and deepened the previous findings. It provides insights about the value of SBD, their current management practices as well as management challenges and needs. Despite all participating organisations storing information worth managing in SBD most are not addressing them with management activities and many challenges remain.
Together, the investigations enable a contribution to practice and theory. The progress in practice is summarised through a framework, addressing the long-term management of Social Business Documents. The framework identifies and outlines the requirements and challenges of and the actions for SBD management. It also indicates the dependencies of the different aspects. Furthermore, the findings enable the progress in theory within documentary practice by discussing the extension of document types to include SBD. Existing problems are outlined along the definitions of records and the newly possible characteristics of documents emerging through Social Business Documents are taken into account.