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- social media (2) (entfernen)
The aim of this paper is to identify and understand the risks and issues companies are experiencing from the business use of social media and to develop a framework for describing and categorising those social media risks. The goal is to contribute to the evolving theorisation of social media risk and to provide a foundation for the further development of social media risk management strategies and processes. The study findings identify thirty risk types organised into five categories (technical, human, content, compliance and reputational). A risk-chain is used to illustrate the complex interrelated, multi-stakeholder nature of these risks and directions for future work are identified.
We present the user-centered, iterative design of Mobile Facets, a mobile application for the faceted search and exploration of a large, multi-dimensional data set of social media on a touchscreen mobile phone. Mobile Facets provides retrieval of resources such as places, persons, organizations, and events from an integration of different open social media sources and professional content sources, namely Wikipedia, Eventful, Upcoming, geo-located Flickr photos, and GeoNames. The data is queried live from the data sources. Thus, in contrast to other approaches we do not know in advance the number and type of facets and data items the Mobile Facets application receives in a specific contextual situation. While developingrnMobile Facets, we have continuously evaluated it with a small group of fifive users. We have conducted a task-based, formative evaluation of the fifinal prototype with 12 subjects to show the applicability and usability of our approach for faceted search and exploration on a touchscreen mobile phone.